New National Standards - MindSpot Clinic

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New national standards for safe and effective digital mental health care

Friday, 4 December 2020
Australia has introduced National Safety and Quality Digital Mental Health (NSQDMH) Standards at a time when the delivery of high-quality mental health care has never been more important.
MindSpot is pleased to have contributed to their development, by pilot testing the draft national standards. In addition, MindSpot Executive Director Professor Nick Titov was pleased to have served as Chair of the Advisory Group assisting in the development of the standards.

Developed by the Australian Commission on Safety and Quality in Health Care, the new standards have been welcomed by the mental health sector and consumer and carer advocates.

The NSQDMH standards describe the level of care and safeguards that a digital mental health service should provide.

The standards will support the delivery of high quality and safe care including counselling, treatment and peer-to-peer support services via telephone, videoconferencing, websites, SMS, webchat and mobile apps.

With one in five adults and one in seven adolescents experiencing a common mental health disorder each year in Australia, there are tangible benefits in being able to access safe and effective care on digital platforms.

On the release of the standards, Nick said:
“These standards raise the bar for all services, giving us all clear points for accountability and criteria for evaluation.

“The field is evolving rapidly and demand from consumers is ever increasing. With consumers at the heart of everything we do, we welcome these standards in giving us all a credible benchmark to ensure safe, effective and accessible care for all.”
Learn more about NSQDMH Standards here